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Individuals and Families

The impact of COVID-19 can be just as significant for individuals and families as it is for businesses. Many people are wondering what they should be doing to access financial support, protect their assets and ensure family life can continue uninterrupted. While there is plenty of guidance for businesses available, there is little out there to help inform individuals about their options.

You may have questions about how living arrangements for children are impacted or about how to protect and pass on your wealth, as conventional arrangements are interrupted. Our experienced teams have put together this Q&A to help you and your family understand the options and make the decisions that are right for you. 

Frequently Asked Questions:


In what ways have Langleys ensured new Will enquiries can still be serviced?

The Private Client team at Langleys are still all working albeit that we are, as much as possible, doing so remotely from home. We have been proactive in our approach to taking new instructions by utilising the technology that we have at our disposal. Initial instructions are being taken over the telephone, using video conferencing or by email. In many cases we will use a combination of these in whichever way best meets client’s needs. We have spent considerable time in the past developing Will Questionnaires to help obtain initial information from clients and this has proved invaluable in the current circumstances. We have, understandably, seen a shift in clients wanting to sign Wills at home without us being present. Our experienced team have been able to provide clients with advice on how best to do this whilst still complying with current social distancing requirements as well as how clients may wish to record the process (e.g. video) to ensure the risk of potential claims is mitigated.

Can I still put a Will in place even though we are in lockdown?

A Will is an important document to ensure that the people you wish to benefit from your estate do. If you die without having made a Will, the intestacy rules apply in an arbitrary manner, particularly if you are not married or there are no children. If the intestacy rules apply to your estate then they could leave your spouse having to share your estate with relatives (e.g. brothers and sisters, nieces and nephews) whom you may never have intended to benefit.

Making a Will also allows you to express your wishes and intentions in relation to your funeral and testamentary guardians of your infant children. 

Lockdown has posed practical issues in relation to Will making but our team here at Langleys have been working hard to ensure that for most people it will still be possible to put in place a Will and discuss your affairs and Inheritance Tax position even with these conditions.

To ensure we are still able to provide our clients with the services and reassurances they need, we are still taking instructions for Wills, although everything is working slightly differently due to social distancing and remote working. 

Presently, we are conducting our client meetings in relation to Wills by telephone or video call and then preparing the documents based on your instructions and sending them out for signing.

For a Will to be validly signed, strict formalities must be adhered to and we cover these in the question below. 

If you have any queries in relation to your Will or affairs then please contact the team. 

How do I sign a Will at home?

Wills must be signed in the presence of two independent adult witnesses. 

Witnesses must not be beneficiaries of your Will or the spouse or civil partner of any beneficiary in your Will. They can be your executors provided your executors do not benefit under the Will in any way.

The witnesses must:

  • Be over the age of 18
  • Have mental capacity
  • Not be blind or partially blind
  • Both be present when you sign (or at the least, within the line of sight)
  • Be in your presence when you sign (or at least, within the line of sight)
  • We are able to post Wills to clients, whilst postal services remain active in order for you to sign and execute your Will at home. Alternatively an electronic copy can be provided to you to print at home if you have the facilities to do so. 

Detailed instructions on signing will be provided with your Will and the Private Client team will be available to answer any questions that may arise.

It is the case that some clients live alone or with members of the family who will not be able to witness the Will. In this case, it may be required that you rely on neighbours who are willing to assist with the witnessing at a safe distance but in the line of sight. In doing so we remind clients to take every precaution to minimise risk to health. At present it is not possible to witness or sign a Will electronically.

Who can be my certificate provider for a Lasting Power of Attorney and can this still be a Solicitor?

A certificate provider is an essential element in the preparation of a Lasting Power of Attorney. The Certificate Provider assesses that the Donor understands the Lasting Power of Attorney and has not been placed under any pressure to make it.

There are certain requirements for a person to be able to act as a certificate provider. To be a certificate provider an individual must have known the Donor personally for a period of at least two years or be someone with relevant professional skills and expertise to assess mental capacity. 

A knowledge based certificate provider must be over 18 and cannot be a family member or family member of an attorney. The certificate provider also cannot be a business partner or a paid employee of the donor. The relationship must be more than just as an acquaintance. Therefore it is possible for a family friend or even a neighbour to act as a certificate provider provided that they have had a relationship with Donor as more than an acquaintance for at least two years.

A skills based certificate provider will usually be a Solicitor specialising in Lasting Powers of Attorney, Doctor, Social Worker or independent mental capacity assessor. With the current restrictions that are in place it may be more difficult to obtain an assessment of mental capacity from a Doctor or Social Worker because of the increased pressures on their workload. Depending on your circumstances it may be possible for a Solicitor or independent mental capacity assessor to carry out the assessment either by maintaining the government’s advice on social distancing or by video call. 

What benefits and dangers will clients face if Section 9 of The Wills Act 1837 is relaxed to allow video conferencing and witnessing? 

The legislation specifying the formalities for a Will to be valid is nearly 200 years old. Society, and technology in particular, has changed beyond recognition since the time that legislation was put in place. A consultation by the Law Commission in respect of how the law relating to Wills should be updated was undertaken in 2017 and they are currently analysing responses to develop a final policy, however, this has been placed on hold whilst they consider reforms in other areas.

It is important that the legislation is reviewed and improved as appropriate. In the current circumstances the potential benefits of relaxing the rules regarding witnessing are obvious. The most vulnerable in society, the people who may need to review their Wills most urgently, would be able to do so without being in close proximity to someone who may carry the virus. However, we should be cautious about removing the need for witnesses. Their role is not only to confirm that the Will has been signed by the testator or by someone at the testator’s direction. They also provide evidence of the circumstances in which the Will was signed should there ever be any doubts raised about the Testators capacity, their knowledge and approval of the contents of the Will or as to whether they were under any undue influence to sign the Will. These factors cannot always be determined even if the Will were to be witnessed over a video link.

Do I need to update my will to specifically mention COVID-19?

You do not need to update your will to specifically mention Covid-19.  Wills do not tend to mention particular causes of death but, rather, are documents to take effect on death no matter what the cause.  However, people may wish to take the current circumstances as an opportunity to review their Will planning.  

Circumstances can change over time and it is important that wills are reviewed regularly to ensure they still meet your requirements. An up to date, professionally drafted Will, provides reassurance that your estate will be distributed to the people that you intend it to and provides you with the opportunity to control or protect assets if required.

What are Lasting Powers of Attorney?

A ‘Lasting Power of Attorney’ is an important document that allows you to appoint somebody to make decisions on your behalf should you ether require assistance or should you lack the capacity to make those decisions in the future.  You can grant Lasting Powers of Attorney in respect of decisions regarding 1) property & finances and 2) health and welfare.  

If you do not put Lasting Powers of Attorney in place and you lose capacity, your loved ones may not be able to make decisions on your behalf without making an application to the Court of Protection, a process which can be lengthy and expensive.  

Everybody should consider putting Lasting Powers of Attorney in place and this is particularly important in current circumstances.  If you become ill it may be important to you that your loved ones can make decisions regarding your treatment and access your finances.

Can our landlord evict us if we are having problems paying rent?

Not for at least three months.

From 26 March 2020 until 30 September 2020 landlords will need to give tenants three months’ notice (instead of two) before issuing court proceedings to evict them for not paying rent or for any other reason. Only after the three months’ notice period has expired can court proceedings be issued and a judge grant an eviction order if the tenant has not left the property. 

This is because the Government recently brought in emergency legislation in the form of the Coronavirus Act, which provides protection for residential and business tenants who may well be having difficulty paying their rent. Many people are struggling financially due to the economic downturn caused by the COVID-19 pandemic.  

The act covers most accommodation in the private and social rented sectors and applies to all grounds of eviction. The Governments’ hopes that this will give time for the lockdown restrictions currently in place to have been lifted, allowing people to return to work and resuming paying their rent. 

In addition, the courts service announced that from  27 March 2020 all ongoing housing possession actions will be suspended for 90 days. This means that cases currently in the court system or any about to go into it cannot progress to the stage where someone could be evicted until July 2020 at the earliest.     

Landlords with buy to let mortgages facing financial difficulties due to tenants not paying their rent should speak to their mortgage lender. Mortgage lenders have agreed to offer mortgage payment holidays of up to three months where this is needed due to Coronavirus related hardship. Where a mortgage holiday is offered the sum owed remains and the mortgage will continue to accrue interest during the payment holiday period.

In all cases, if you are a tenant and you are struggling to pay your rent, you should speak to your landlord as soon as possible to explain the situation and try to agree a resolution.