Gaining Advantage Together

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To ensure the swift and efficient management of a claim, early evaluation is essential.

Within our TPA team, Langleys Claims Services, our claims handlers are trained to make an early assessment as to the potential value of a claim and the likely liability position, from the first notification of loss. 

We work closely with our clients to strategically manage a claim to its quickest and most appropriate solution, with a view to reducing the whole cost of the claim, ensuring reserve accuracy, and minimising leakage. 

Case by case claims assessment from an expert team

We use sophisticated MI and KPI gathering tools to support our day-to-day claims handling service, to ensure that we provide our clients with an excellent service, in adherence with their SLAs, and within reasonable timescales and budgets. 

By working with other units in the Insurance Law Division, including our Regulatory Unit, we can offer representation to our clients and to their policyholders across the board. 

Our specialist insurance claims handling services include:

  • Catastrophic and complex claims handling
  • Claims investigation
  • Costs negotiations
  • FNOL (first notification of loss) handling
  • Fraud identification
  • Handling of claims in multiple jurisdictions
  • Litigation management
  • Policy coverage and indemnity assessment

Delivering added value alongside our claims handling service

We regularly provide value-added services to our clients, including training (to our clients and their policyholders) to assist in risk management as well as reducing claims numbers and claims costs. 

We also attend review meetings to discuss claims histories and trends, provide assistance with underwriting strategies and offer guidance on the stringency of policy wordings. 

What our clients say

Thank you also for your help and guidance throughout the whole process and obviously your support on what was a nerve-wracking day

I would also like to thank you for your continued support, calm approach and the smiles - it helped put us at ease and helped to keep us calm.

A great result in the end and fully justified and vindicated in standing by our Defence in this case. Well done all round!

Langleys Claims Services accreditations

  • Legal 500 Leading Firm 2017