To ensure the swift and efficient management of a claim, early evaluation is essential.
Within our TPA team, Langleys Claims Services, our claims handlers are trained to make an early assessment as to the potential value of a claim and the likely liability position, from the first notification of loss.
We work closely with our clients to strategically manage a claim to its quickest and most appropriate solution, with a view to reducing the whole cost of the claim, ensuring reserve accuracy, and minimising leakage.
We use sophisticated MI and KPI gathering tools to support our day-to-day claims handling service, to ensure that we provide our clients with an excellent service, in adherence with their SLAs, and within reasonable timescales and budgets.
By working with other units in the Insurance Law Division, including our Regulatory Unit, we can offer representation to our clients and to their policyholders across the board.
We regularly provide value-added services to our clients, including training (to our clients and their policyholders) to assist in risk management as well as reducing claims numbers and claims costs.
We also attend review meetings to discuss claims histories and trends, provide assistance with underwriting strategies and offer guidance on the stringency of policy wordings.