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Langleys Claims Services

Within Langleys Claims Services, our team of experienced lawyers provides a bespoke cradle-to-grave claims handling service involving personal injury and property damage claims of unlimited value.

Our people are trained to make an early assessment as to the likely value of the claim and the liability position, from the first notification of loss.  We work closely with our clients to strategically manage a claim to its quickest and most appropriate solution, with a view to reducing the whole cost of claim, ensuring reserve accuracy and minimising leakage.

We use the most sophisticated management information gathering tools and Key Performance Indicators to support our day-to-day claims handling, to ensure that an excellent delivery of service is provided within realistic time scales and budgets.

By working with other units in our Insurance Law Division, including our Regulatory Unit, we are able to offer representation across the board.

Our specialist services within the unit include:

  • FNOL handling
  • Policy coverage and indemnity assessment
  • Claims investigation
  • Catastrophic and large loss claims handling
  • Multi-jurisdictional claims
  • Litigation management
  • Costs negotiations

We also offer value-added services including bespoke training to our clients, including policyholders, to assist in reducing claims numbers and claims costs.  Where required, we also attend broker/policyholder review meetings to discuss not only active claims but also claims histories and internal risk management.  We provide detailed Management Information to assist our clients in determining their underwriting and claims strategies.


Laura Collins

Partner and Head of Langleys Claims Services